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Privacy Policy

Privacy Policy

Effective Date: 12/01/23

Fetch Fresh Dayton we value your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information, particularly in relation to our SMS services, subscription offerings, and other interactions with our business.


1. Information We Collect

We collect the following types of information:

Personal Information

  • Name
  • Email address
  • Phone number (for SMS services)
  • Billing and shipping addresses
  • Payment information (for subscription services)

Subscription and Order Details

  • Details of your subscriptions, including selected products, frequency, and payment information
  • Purchase history

Usage Data

  • Information about how you interact with our SMS messages, emails, and website, such as the pages you visit and links you click.

Cookies and Tracking Technologies

We use cookies to enhance your browsing experience, remember preferences, and gather analytics about website usage.


2. How We Use Your Information

We use the information we collect to:

  • Fulfill and manage your subscriptions and product orders.
  • Provide customer support and respond to inquiries.
  • Send SMS messages related to order updates, special promotions, and account information (with your consent).
  • Send marketing emails, newsletters, and promotional offers (with your consent).
  • Improve our products, services, and website functionality.

*Your personal information, including phone numbers, will not be sold or shared


3. SMS Communication

When you opt in to receive SMS messages from us, you consent to receive:

  • Order confirmations and delivery updates.
  • Promotional messages, including special offers and discounts.
  • Product-related notifications, such as new subscription options or updates.

Opt-Out

You can opt out of SMS communications at any time by replying "STOP" to any of our messages. You will no longer receive SMS messages from us unless you opt back in.


4. Sharing Your Information

We only share your information under the following circumstances:

  • Service Providers: With trusted third-party providers who assist in order fulfillment, payment processing, SMS services, and website hosting.
  • Legal Obligations: If required to comply with applicable laws, regulations, or legal processes.
  • Business Transfers: In the event of a merger, sale, or other transfer of assets, your information may be transferred as part of that transaction.

5. Data Security

We take appropriate technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, or destruction. However, no system can be completely secure.


6. Your Rights and Choices

  • Access and Update: You can request to access or update your personal information by contacting us.
  • Opt-Out: Opt out of marketing emails by clicking "unsubscribe" at the bottom of any email.
  • Manage Cookies: Adjust your browser settings to limit cookies or block them altogether.

7. Subscription Services

When you subscribe to our fresh dog and cat food delivery services, we collect your personal and payment information to fulfill recurring deliveries. You can manage or cancel your subscription at any time through your account on our website or by contacting us directly.


8. Cookies and Tracking

We use cookies and similar tracking technologies to:

  • Remember your preferences and account details.
  • Provide personalized product recommendations.
  • Analyze website traffic and improve performance.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the revised policy on our website with an updated effective date.


10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us.